What is your Support Policy?
Our basic Customer Support premise is that you receive unlimited telephone, email, and remote access support for the first 90 days of owning your system with a targeted response time of two hours. At the end of that 90 day period, you are then offered one of three maintenance plans to ensure the long-term support and maintenance of your system.
Maintenance options are:
1. Premium* Support Agreement with Total Security - $750.00 per year.
Targeted two hour response time.
Six (6) Telephone Support Incidents.
Unlimited Email Support.
Unlimited access to www.ezprs.com website.
Offsite store backup and disaster recovery service.
Offsite Accounting backup and disaster recovery serviceg.
Anti-Virus Subscription (2 PC’s)
2. Basic* Support Services - $500.00 per yeara.
Targeted 24 hour response time.
Three (3) Telephone Support Incidents.
Unlimited Email Support.
Unlimited access to www.ezprs.com websitee.
Anti-Virus Subscription (1 PC)
3. Pay As You Go Support Services - $50.00 per support incident or $75.00 per hour, whichever need is greatera.
Unlimited access to www.ezprs.com website.
Telephone and email support incidents are based upon availability and could be longer than 24 hours
* These Plans include Software Assurance from Microsoft Dynamics. Please see the link on our website about this important feature that is part of your Annual Support agreement.
| Next > |
|---|